AllComm Auto’s All-in-One Communication Platform: The Best Auto Dealership Cloud Phone and Call Tracking System

Car Sales Woman on Phone AllComm Auto’s All-in-One Communication Platform: The Best Auto Dealership Cloud Phone and Call Tracking System

We created AllComm Auto to make car dealership communication and call monitoring easy, integrated, and cost-effective. Our company exists solely to make client communication easier and more reliable for auto dealerships.

We understand that good communication and lead tracking is at the foundation of what is most important to all auto dealerships: car sales. We saw that the phone and call tracking systems dealerships were using didn’t function well together. We also saw a way to fix the problem.

We partnered with leaders in communication and tracking to bring dealerships the best all-in-one system that’s easy to implement, use, and maintain. One call, one solution.

The Problem We Saw

We saw that dealerships were using separate vendors for their call tracking services and their phone systems. They may also have a separate cell phone provider, a wireless internet provider, and then an in-house IT person to oversee everything.

The phone services were most often outdated (and expensive) land-lines. Or maybe they’d been updated to on-premise PBX systems, which leave dealers with the burden of storing and maintaining the expensive equipment that keeps the system running.

In both cases, you, the dealer, are locked in to using the on-premise system, or tapping into the WiFi system at that location. This has become a particularly limiting or troublesome issue with the huge increase in remote working and sales due to the pandemic.

Then there’s the call tracking, which is essentially an expensive secondary phone system that overlaps your existing on-site PBX, which fields your dealership calls. The service is critical in determining what marketing sources are pulling in customers but limited in its capabilities and costly to run.

Furthermore, on average, only 30% of inbound calls are tracked. This holds especially true for work done over mobile phones. And given the times, that’s where a lot of business is and increasingly will be getting done.

Those lost leads are a costly inefficiency; those are potential car sales completely lost.

So that’s what we saw: patched-together, overlapping, expensive systems that weren’t getting the job done well. These systems also aren’t able to change and grow with how you’re doing business today or how you’ll be doing business in the future.

To top it off, these independent systems require you to manage numerous vendors, various types of services, differing contract cycles, and very likely pay an IT person to oversee it all.

The AllComm Solution

We took the problems we saw, formed partnerships with those who could solve them, and streamlined it all into a single solution. With our partners, we engineered a system that integrates call tracking into a hassle-free, reliable, and secure cloud-based phone system.

Now you can track and report 100% of your leads and client interactions. Nothing is lost. Not one call, text message, or IM. This ability to track every from start to finish is what really has a positive impact on your ROI; we see it again and again.

It doesn’t matter if the interaction happens on a cell phone, touch pad, desktop, or laptop. It doesn’t matter if the communication happens in the office, on the lot, or in your salesperson’s home office. With AllComm, you can capture it all.

You also own your phone numbers, so salespeople can’t take leads with them if they leave. And everything syncs to your CRM.

Further, we recognize that not all dealerships need a complete system replacement or overhaul. While most of our clients find that the all-in-one solution is the best fit, we do offer other system and solution options.

At our core, we are in the telecom business and we are experts in the telecom field. We have years of experience and strong relationships with hundreds of providers. This gives us the ability to offer a wide selection of solutions. We take pride in knowing our products well and being able to recommend the best options for you.

One Vendor, One Call, A Lot of Savings

At AllComm, we manage everything from securing your phone and internet provider, to making sure your entire system runs smoothly, start to finish. Whereas before you had multiple vendors to manage, now you only need one.

And we save you money. Our well-established telecom provider relationships give us the ability to negotiate lower rates, which we pass along to you.

On average, dealers save 50% on telecom services with AllComm. This is due to eliminating the need for multiple vendors with overlapping services and because we get better rates than you can get on your own.

So to recap: our cloud-based system and services work better; they can change with your business’s changing needs; and we are only one call away when you need anything. We’ve got you covered.

Exceptional Service

AllComm exists with a single aim: to make sure car dealerships have the best communication and phone tracking systems.

We listen to our clients, evaluate their needs, and work with them to identify and select the best options for their business. That may be the all-in-one solution or individual services. We’ll walk you through the process, clearly and efficiently.

Not only do we prioritize expert service, we also want to make sure your experience with us is enjoyable. We call it “white glove service,” and it’s a top priority. When you call with a question or problem, you’ll get fast, thorough answers and solutions, with a friendly, helpful, knowledgeable representative.

Better Communication Is Better Sales

Your business is selling cars, and the only way to do that is by communicating with your buyers. When you have a system that works, it supports those efforts, so you can focus on the work of selling.

We provide ways to dramatically improve dealer communication systems, and we engineered the first all-in-one cloud-based phone and call tracking system for auto dealerships.

A Cloud-Based Phone System: What Is It and 5 Reasons Your Dealership Needs One

A Cloud-Based Phone System: What Is It and 5 Reasons Your Dealership Needs One

Communication is the foundation of any car dealership’s business, and a cloud-based phone system provides the most seamless, reliable, cost effective communication. Also, it’s far less hassle and allows you and your staff to work from anywhere, anytime. 

But before getting too far into how awesome this is, let’s start with a short primer on what we’re talking about when we’re talking about a cloud phone system.  

What Is a Cloud Phone System?

Let’s start by identifying what “the cloud” is: this is a rather poetic name that refers to a not-so-poetic collection of servers—aka, lots of computers housed in a huge warehouse—that store data and provide computer-based services. You, the user, connect to this cloud—these remote computers—through the internet. 

This short video provides a basic explanation, click here. 

When you work through a cloud system, you aren’t housing the servers needed to manage, maintain, run, or house the data and software needed for whatever service you’re using. You also don’t have to worry about backing up files. 

In the case of cloud-based phone systems, the service provided to you is the robust functionality you need in a phone system as well as storage of all information gathered from that system. 

More specifically, a cloud system can give you the ability to create a network of communication devices linked to a phone number or numbers and route and queue up calls as desired. 

If it’s programmed into your system, you can also track information about every ingoing and outgoing call on those numbers, even if they’re routed to multiple locations. Of course, included with this system is the ability to make and receive phone, text, and video communication, and send and receive documents. And again, it all happens via the internet. 

Now that you know the basics of what these systems are, let’s get into the upsides they provide to auto dealerships. 

1. Greater Reliability and Resilience

When you have one system that all works together, everything is in one place and accessible from wherever you are. You’re also not tasked with overseeing the maintenance of on-premise servers or other equipment. 

Cloud services tend to be highly reliable and more resilient in the case of a power outage or other disruption. And, since cloud services build in redundant backup, the chances of your data getting lost are extremely low.

You’re also saved from the hassle of backing up data yourself. No more external hard drives, CDs, or other items you have to store and organize. 

2. A Cloud System Is Agile

You and your staff are free to roam! Wherever there is connectivity, your cloud-based system will work. It is not tethered to any one location. In this time of uncertainty and need to connect with staff and clients remotely, this type of system ensures that you’ll stay well connected. 

And you can freely switch between your internet-connected devices: 

  • Cell phone
  • Laptop
  • Tablet
  • Desktop

Want to jump on your touch tablet when you’re on a video call with a client, so you can walk over and show them the interior details of the car you think they’ll want to buy? You can do that. Prefer your primary desktop computer to go through all the details of your customer interactions? Yes, you can do that, too. Any device, all access. 

This system is agile in another way, too: you’re no longer burdened by housing the servers, wires, and other equipment that power an in-house phone system. This saves you physical storage space as well as the electricity costs of keeping those servers running. And you don’t have to worry about maintenance contracts, meeting service people to keep your machines running well . . . and all of the other annoyances that come with having to oversee the welfare of system hardware. 

3. Improves Customer Interactions

Appearances matter in sales. And client experiences are the difference between making not just one sale, but also developing a relationship with a repeat customer. 

A fully integrated system that provides easy access to all the data you want and need in order to have informed interactions makes your communications smoother and more organized. In addition, like it or not, savvy shoppers appreciate and oftentimes expect communication that incorporates all the technology they use every day. This is especially true with big ticket items like cars. 

This is as much about wowing clients with your up-to-date communications capabilities as it is meeting their expectations. 

4. So Much Functionality

We’ve hinted at this already, but a huge benefit of using a cloud-based phone system is that it is so much more than a network of telephones. It can accommodate audio, video, text, and documents. And because it’s all done through one system, all your data and communication information is stored in the same place for easy access. 

For management and owners, this means you have one place to go to oversee all of the communication, in its many forms, that’s happening in your dealership, whether you have one location or many. 

Speaking of dealerships, the people behind AllComm Auto specifically considered the needs of auto dealerships and built that functionality into their system. In addition, there is the ability to customize your service, when it comes to routing, messaging, queuing, and more. 

5. It’s Future Proof

Future proof is simply a fun way of saying that these systems update and develop as needed. Just like you have updates to your phone or computer programs and operating systems, a cloud-based phone system stays up to date via changes that happen automatically. What this means for you is that your system won’t be obsolete in a few years. 

In addition, this is a system that can scale with your business over time. 

 

Life Off the Cloud

Of course, you can maintain the systems you currently use. What you are likely finding, however, is that this requires patching together multiple services on your own, and maintaining every one of them. And, because these services were each created separately, they typically don’t function smoothly together. Also, outdated services are, well, outdated. There’s a reason something new came along.

Patched-together systems are not only cumbersome, but they’re not very efficient. Cobbled together auto dealership communication systems often suffer from having overlapping services and costing more than integrated services—and they don’t tend to even work that well. You’re left with headaches and a leaky system. 

A newer cloud-based system, like AllComm Auto, takes into consideration all that dealerships are looking for and puts it in one efficient, cost-saving package. 

Put another way, cloud-based phone systems are a solution to a problem that hits at the core of auto dealership success: good communication with your buyers.